| DESTINATION | CARRIER | SERVICE | |
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EU (Excluding France) |  |
DAP |
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France | |
DDP |
Q. Do you ship to the EU?
A. Yes. If you are located in France click here for French shipping details.
For all other EU regions we offer a DAP shipping service. Additional fees will be charged by the carrier before you can receive your order. These fees are VAT and customs handling charges at your local rate.
Our DAP 'delivery at place' shipping service means we, the sender, are responsible for the delivery of goods including transport costs to you, the receiver.
The cost of carrying out all required import formalities is expressly excluded.
These costs are borne by you, the receiver, meaning taxes, import duties and handling charges incurred when the shipment enters the country of destination must be paid by you, the receiver.
If VAT and/or customs charges are higher than the regional exemption limits, duties must be paid on the doorstep upon receipt of the consignment. If you are not present at the time of delivery or the outstanding amount cannot be paid, a collection invitation will be left for the shipment.
Q. Do additional charges apply?
A. Yes. You will be charged VAT at your local rate plus a customs and handling charge before you can receive the delivery.
WARNING! If your parcel is returned to us due to non-payment of customs charges we will deduct the cost of shipping & return shipping before refunding your order. Please be sure you understand all costs before placing your order.
Q. Are additional details required?
A. Yes. Shipments to an EU business address require the EORI number of that business. If you do not supply this with your order your shipment will be delayed while we contact you to gather this information.
Q. Is there UK VAT on EU orders?
A. No. If your delivery address is in the EU your order will be processed without UK VAT.
Q. I have not received my order what should I do?
A. We will contact you to alert you of any delay in the turnaround of your order, so if you have not heard from us and have not received your boxes after a few days, please email us here.
Q. My boxes arrived broken what should I do?
A. Due to the shipping costs we can not replace boxes damaged during international shipping. If you have broken items please email photos here and we can offer a refund to the value of the damaged items.