Versand

UK Shipping

CARRIER	DESTINATION	SERVICE
	UK Mainland	3+ Working Day
	UK Mainland	Next Working Day

Q. How will my order ship?

A. Orders to UK mainland addresses ship for free via EVRI or ParcelForce. You will be notified which at the checkout - it's determined by the size, weight & value of your order.

Q. If my order ships via EVRI can I upgrade it?

A. Small orders which default to EVRI can be upgraded to a ParcelForce Next Working Day service at the checkout. An additional charge will be applied.

Q. What is the cut off time for ParcelForce next working day shipments?

A. 1pm is our daily cut off time. Orders placed after 1pm will be dispatched the following working day. Orders placed after 1pm on a Friday will be dispatched the following Monday.

Q. Am I on the UK Mainland?

A. ParcelForce's UK Mainland shipping zone does not include UK highlands and islands and Northern Ireland. An additional shipping charge will be applied when shipping orders to these areas.

Q. I have not received my order what should I do?

A. We will contact you to alert you of any delay in the turnaround of your order. If you have not heard from us and have not received your boxes after a few days, please email contact@westonboxes.com

Q. My boxes arrived broken what should I do?

A. Email a photo to contact@westonboxes.com letting us know - we will always replace or refund the value of any boxes broken in UK transit.This excludes 2nds where we will refund the value of the boxes.

EU Shipping

ADDITIONAL CHARGES! If you are located in the EU then VAT and customs handling fees will be applied to your shipment and charged to you by EU customs.

CARRIER	DESTINATION	SERVICE
	EU Regions	EU DAP

Q. Do you ship to the EU?

A. Yes. If shipping to your region is not offered please contact us.

Our EU DAP 'delivery at place' shipping service means we, the sender, are responsible for the delivery of goods including transport costs to you, the receiver.

The cost of carrying out all required import formalities is expressly excluded.

These costs are borne by you, the receiver, meaning taxes, import duties and handling charges incurred when the shipment enters the country of destination must be paid by you, the receiver.

If VAT and/or customs charges are higher than the regional exemption limits, duties must be paid on the doorstep upon receipt of the consignment. If you are not present at the time of delivery or the outstanding amount cannot be paid, a collection invitation will be left for the shipment.

Q. Do additional charges apply?

A. Yes. You will be charged a customs and handling charge per parcel before you can receive the delivery.

WARNING! If your parcel is returned to us due to non-payment of customs charges we will deduct the cost of shipping & return shipping before refunding your order. Please be sure you understand all costs before placing your order.

Q. Are additional details required?

A. Yes. If you are an EU business customer we need your EORI number. If you do not supply this with your order your shipment will be delayed. Please order using our trade website which allows you to enter your EORI at the checkout in the 'notes' section.

Q. Is there UK VAT on EU orders?

A. No. If your delivery address is in the EU your order will be processed without UK VAT. VAT will be charged to you at your local tax rate before you are able to receive the shipment.

Q. I have not received my order what should I do?

A. We will contact you to alert you of any delay in the turnaround of your order, so if you have not heard from us and have not received your boxes after a few days, please email contact@westonboxes.com

Q. My boxes arrived broken what should I do?

A. Due to the shipping costs we can not replace boxes damaged during international shipping. If you have broken items let us know and we can offer a refund to the value of those items. contact@westonboxes.com .

International Shipping

CARRIER	DESTINATION	SERVICE
	International	Economy

Q. Do you ship internationally?

A. Yes. If you live in a region that our website shipping options do not support then please email contact@westonboxes.com

We can return a quote including shipping charges if we receive:

Your contact details and shipping address
Details of what you would like to order and in what quantity
Your tax code and your EORI number if you're in the EU

Q. My Boxes arrived broken what should I do?

A. Email a photo to contact@westonboxes.com letting us know - we will refund the value of any boxes broken during international transit.

Please note: We can not replace items damaged during international shipping.